Delivery and Returns

 

Stock availability

At the time of placing your order please note stock availability, this will affect the delivery time for your order, please see below for details.

In stock - This title is currently in stock and available for next working day despatch* if ordered before 3pm (orders placed on a Saturday or Sunday will be despatched on the Tuesday).

Low Stock - At this time only a limited number of this item are currently in stock. Next working day despatch* cannot be guaranteed.

On Order - This item is a current title temporarily out of stock. If you wish to place an order the item will be sent as soon as it comes back into stock.
 

If you wish to check the status of an order or item please contact customerservices@sustrans.org.uk

Please note that this applies to UK based customers only.
 

Delivery Rates

UK - All single map purchases will be sent 1st class (next working day despatch*) at £1.50 per order. Please allow 2 or 3 days for delivery (orders placed on a Saturday or Sunday will be despatched on the Tuesday).

All other orders will be sent 2nd class (next working day despatch*) at 10% of total order value with a £2.50 minimum. Please allow 5 to 7 days for delivery (orders placed on a Saturday or Sunday will be despatched on the Tuesday).

Europe - 20% of order value with a £3 minimum. Delivery times will vary according to destination.

Rest of world - 30% of order value with a £4 minimum. Delivery times will vary according to destination.

*Next working day despatch means that orders placed before 3pm will be put in the post from our mailing house on the next working day. Orders placed on a Saturday, Sunday, or Friday after 3pm will be despatched on the Tuesday.
 

Urgent delivery

Please ring 0845 113 0065, weekdays 9.30am - 2.00pm, to arrange for same day despatch or courier delivery. This service is only available in the UK and where the goods are in stock, prices to be confirmed with each order.
 

Problems with your order?

If you have received any part of your order either damaged, in poor condition, or incorrect to what was ordered, please email us, with ‘urgent’ in the subject, and stating your order number, to: customerservices@sustrans.org.uk

We will endeavour to replace your order with brand new goods immediately, exchange for a different item, or issue a full refund please see returns and refunds.

Returns, refunds and exchanges

Sustrans will accept back and offer a full refund on all goods that have been purchased from us and that are returned in good condition, with no questions asked (excluding postage and packaging).

Sustrans will also accept back all goods that are faulty or that are deemed by you to be not of satisfactory quality, not fit for their purpose or not matching their description offering a full refund (including postage and packaging).

Returned items should be sent to the following address:

Customer Services
Sustrans
2 Cathedral Square
College Green
Bristol
BS1 5DD

If you have any queries regarding your order please contact us directly on 0845 113 0065 or email customerservices@sustrans.org.uk

These guarantees are in addition to your statutory rights, which remain unaffected.